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Noticeboard

 

Saturday 13th July & Sunday 14th July 2019

Please note the following opening hours for Saturday 13th and Sunday 14th July 2019:

  • Saturday 13th July - Surgery open 12.00 - 14.00.  Please note there will be no Nurse or HCA appointments available during this time.

  • Sunday 14th July - Surgery open between 11.00 - 14.00.  

WE APOLOGISE FOR ANY INCONVIENCE THIS MAY CAUSE.

What to do when we are closed

IF YOU ARE A REGISTERED PATIENT AND REQUIRE MEDICAL ASSISTANCE WHEN THE HEALTH CENTRE IS CLOSED PLEASE TELEPHONE 0121 203 9999 & CHOOSE OPTION 2 & YOU  WILL BE TRANSFERRED TO OUR OUT OF HOURS PROVIDER.

HALCYON MEDICAL RELOCATION APRIL 2019

The Practice has now moved to our new premises located at Unit 8, 24 Martineau Place, Birmingham City Centre, B2 4UH.

FROM MONDAY 29TH APRIL OUR NEW TELEPHONE NUMBER WILL BE 0121 203 9999.

What to do when we are closed

IF YOU ARE A REGISTERED PATIENT AND REQUIRE MEDICAL ASSISTANCE WHEN THE HEALTH CENTRE IS CLOSED PLEASE TELEPHONE 0121 203 9999 & YOU WILL BE TRANSFERRED TO THE OUT OF HOURS SERVICE.

Alternative services:

Improved Access Scheme Urban Health Primary Care Network is launching the IAS (Improved Access Scheme) to extend the hours available to patients to be seen by a GP for its member practices. As Halcyon Medical is a member of Urban Health, patients will be able to book to see a GP for the following extended hours: Monday to Friday: 18:30 – 20:00 (6:30pm till 8pm) Saturday: 09:00 – 13:00 (9am till 1pm) Sunday: 09.00 – 12:00 (9am till 12pm) Your local Hub is Broadway Health Centre Group Practice, Cope Street, Ladywood, Birmingham, B18 7BA.  To book an appointment with the Improved Access Scheme, please call the Surgery number 0121 411 0363 where you will be either put through to your Practice Hub or given details of how to contact Broadway Health Centre.

Birmingham NHS Walk-in Centre, lower ground floor, Boots the Chemist, 67-69 High Street, Birmingham, B4 7TA, tel. 0121 255 4500.

NHS 111:  Call 111 for confidential healthcare advice 24 hours a day. 

Urgent Care Centre:  The nearest Urgent Care Centre is Summerfield Urgent Care Centre, 134 Heath Street, Winson Green, Birmingham, B18 7AL, tel. 0121 389 1100.

Accident & Emergency Departments:  HOSPITAL A&E DEPARTMENTS ARE FOR SERIOUS ACCIDENTS AND EMERGENCIES NOT MINOR INJURIES OR HEALTH PROBLEMS.  The nearest hospital is City Hospital, Dudley Road, Winson Green, Birmingham, B18 7QH, tel. 0121 554 3801. 

On-line Patient Access

When registering you may also want to set up a Patient Access account. Reception will print a form containing your registration details and instructions on how to set up your account.

Patient Access will allow you to:

  • Book appointments on-line.
  • View and request medication.
  • View test results and letters.
  • View summary or subset of your full medical record.

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.

Where to go for other local services:

Birmingham NHS Walk-in Centre, lower ground floor, Boots the Chemist, 67-69 High Street, Birmingham, B4 7TA, tel. 0121 255 4500.

NHS 111:  Call 111 for confidential healthcare advice 24 hours a day. 

Urgent Care Centre:  The nearest Urgent Care Centre is Summerfield Urgent Care Centre, 134 Heath Street, Winson Green, Birmingham, B18 7AL, tel. 0345 245 0769.

Accident & Emergency Departments:  HOSPITAL A&E DEPARTMENTS ARE FOR SERIOUS ACCIDENTS AND EMERGENCIES NOT MINOR INJURIES OR HEALTH PROBLEMS.  The nearest hospital is City Hospital, Dudley Road, Winson Green, Birmingham, B18 7QH, tel. 0121 554 3801.

Chaperone Policy

Chaperone Policy – Patient Information 

Halcyon Medical is committed to developing a culture within the organisation that promotes and champions the privacy and dignity of all patients. It is recognised that how care is delivered can directly influence a person’s self-image.

Some health care interactions and treatments, particularly where they involve intimate parts of the body and states of undress can make patients feel vulnerable or distressed. The presence of a chaperone may assist in supporting and reassuring the patient during the healthcare interaction. The healthcare professional may also require a chaperone to be present for certain consultations in accordance with the Practice’s Chaperone Policy.

Halcyon Medical believes respect, explanation, consent and privacy are paramount to ensuring you receive a positive patient experience whilst visiting the Practice.

What to expect

You should expect to be offered a chaperone for any intimate examinations that are requested as part of your treatment plan. You can request a chaperone is present during any health interaction that you feel uncomfortable with, for example, assistance with personal care.

Expect the role of the chaperone to be clearly explained to you and the person introduced to you by the health professional who is to undertake the health care interaction or examination/procedure.

Who can be a chaperone?

A member of staff can be a chaperone, such as a Nurse, HCA or other trained non-clinical member of staff.

Can a family member act as a chaperone?

Your family member cannot act as a chaperone, formally witness or take part in a clinical examination or interaction. You can however request that a member of your family or a friend be present as an informal chaperone during the examination, procedure or interaction. A situation where this may not be appropriate is where a child is asked to act as a chaperone for a parent undergoing an intimate examination.

Can I refuse a chaperone?

You have the right to refuse that a particular person is a chaperone; in this instance a member of staff will document the reasons for your refusal and your health interaction will be reviewed.

What is the chaperones responsibility?



    • Ensure that conduct is sensitive and respectful of your dignity and confidentiality

    • To reassure you if you are distressed or experiencing discomfort and to communicate this to the member of staff undertaking the episode of care

    • Ensure that they can communicate with you in a way that you can understand

    • Ensure they are aware and able to access the Practice’s complaints process and mechanism for raising concerns



What if a chaperone cannot be offered?

If in the unlikely event a chaperone cannot be offered because of an emergency or staff availability then expect to be informed. You may be asked in this instance if you would consent to proceeding with the interaction in the absence of a chaperone or more appropriately offered an alternative appointment when a chaperone will be available.

Where you express a personal preference, every effort will be made to ensure that intimate procedures are carried out by a member of staff of the same sex, if this cannot be achieved because of the specialist nature of the procedure, a chaperone of the same sex will be offered. If this is not possible, the reasons will be documented in your notes and an incident form completed, which will be communicated to the Practice Manager.

Contact Halcyon Medical

Lower ground floor Boots the Chemist

67-69 High Street

Birmingham          B4 7TA

Telephone:   0121 411 0363

Fax:  0121 242 6557

Email:  halcyonmedical@nhs.net

Website:  www.halcyonmedical.co.uk

 



 
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