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PALS

PALS (Patient Advice and Liaison Service)

The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.

So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.

PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.

What does PALS do?

In particular, PALS will:

  • Provide you with information about the NHS and help you with any other health-related enquiry
  • Help resolve concerns or problems when you are using the NHS
  • Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint
  • Provide you with information and help introduce you to agencies and support groups outside the NHS
  • Inform you about how you can get more involved in your own healthcare and the NHS locally
  • Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise
  • Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.

Find out more
If you would like more information about PALS, the functions it is intended to provide and the standards it should strive to achieve , follow this link.



Noticeboard

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.

When the practice is closed

If you need urgent help or advice there is always a doctor on-call. Telephone the Surgery number and follow the instructions.  If there is a problem with the Surgery number when the practice is closed please call Badger, our Out of Hours Provider, direct on 0300 555 9999

-If you leave the surgery before your appointment please let reception know.  

PROBLEMS WITH SURGERY TELEPHONE NUMBER 0345 245 0780

If you are experiencing any issues with contacting the Health Centre, please email the Practice Manager at halcyonmedical@nhs.net.  

CHANGE TO MONDAY OPENING HOURS JANUARY 2013

Please note that from January 2013 the Practice will be changing its opening hours on a Monday from 08.00 - 19.00 to 08.30 - 18.00. 

Saturday 1st June 2013 & Sunday 2nd June 2013

Please note the Health Centre will be open between 12.00 & 14.00 on Saturday 1st June and between 11.30 and 13.30 on Sunday 2nd June.  There will be no nurse appointments available during this time. We apologise for any inconvenience this may cause.

MAY BANK HOLIDAY 2013

Please note the Health Centre will be closed Saturday 25th May, Sunday 26th May and Monday 27th May 2013 for the May Bank Holiday weekend. The Health Centre will re-open on Tuesday 28th May at 08.30.

When the practice is closed

If you need urgent help or advice there is always a doctor on-call. Telephone the Surgery number and follow the instructions.  If there is a problem with the Surgery number when the practice is closed please call Badger, our Out of Hours Provider, direct on 0300 555 9999

Where to go for other local services:

Birmingham NHS Walk-in Centre, lower ground floor, Boots the Chemist, 67-69 High Street, Birmingham, B4 7TA, tel. 0121 255 4500.

NHS 111:  Call 111 for confidential healthcare advice 24 hours a day. 

Urgent Care Centre:  The nearest Urgent Care Centre is Summerfield Urgent Care Centre, Heath Street, Winson Green, Birmingham, B18 7AL, tel. 0345 245 0769.

Accident & Emergency Departments:  HOSPITAL A&E DEPARTMENTS ARE FOR SERIOUS ACCIDENTS AND EMERGENCIES NOT MINOR INJURIES OR HEALTH PROBLEMS.  The nearest hospital is City Hospital, Dudley Road, Winson Green, Birmingham, B18 7QH, tel. 0121 554 3801.

EMAIL SENT TO PATIENTS REGARDING THE PATIENT PARTICIPATION GROUP.

An email was forwarded to a cross section of patients about our Patient Participation Group.  This email was sent in error.  May we sincerely apologise to patients for any inconvenience this may have caused. This has been brought to the attention of the Information Governance Team at the Heart of Birmingham Primary Care Trust and no further communication will be forwarded.  If you have been affected by this and would like to speak to the somoeone, please contact the surgery on 0345 245 0780. 

Further Information

 
 
NHS ChoicesDepartment of HealthMy Surgery Website