Welcome to Halcyon Medical Centre's virtual Patient Participation Group!  

The vPPG 'Rules of Engagement' are as follows: 

• You must be a registered patient of Halcyon Medical Centre to post on this site.  If you would like to register, please use the 'New Patients' option from the menu on the left.
• By using this forum, you are agreeing to be contacted by the surgery.
• The purpose of this forum is to let us hear from our patients.  Your views and suggestions will be used in an advisory capacity to help improve services for you and for other patients as well. 
• All comments sent to us by email via the 'Contact Us' tab will be posted by the Practice Manager on the 'Conversations' page.  (You may choose to use a user name if you wish, but your name and email address will not be shown). 
• Complaints will not be dealt with from this forum.  If you have a complaint, please select the Complaints option from the menu at the right.
• Honesty is welcome, but we ask that you use courtesy and respect at all times in both tone and language.
• Your posts may occasionally be shortened or reworded for space and/or usage of 'Plain English'; but we will do our best not to change the essence of what has been said.

As we hear from you via our contact email  halcyonmedical@nhs.net the Practice Manager will post comments and responses on this page.

Pump priming questions that may give you some ideas for sharing your thoughts:

• What do you think of our out of hours appointment options?
• Is it your view that the surgery has provided sufficient access via available appointment times when you need them?
• Has Halcyon provided a broad range of clinical information for patients both online and in surgery?
• What do you think about our new Virtual Patient Participation Group?
• Do you have any suggestions for ways to involve other patients who may not have access to a computer or other online services?
• Have you ever completed the 25-question Patient Survey via our website's home page?  If not, why not? 
• How often would you be willing to complete a shorter, more focussed survey for us (no more than five questions at a time)?

Frequently Asked Questions:

Q Why do you ask people for their contact details?

A We would also like to be able to contact you occasionally to ask your views about the surgery and to identify areas for improvement.

Q Will my doctor see this information?

A This information is purely to contact patients to ask them questions about the surgery, how well we are doing and ensure changes that are being made are patient focused. If your doctor is responsible for making some of the changes in the surgery they might see general feedback from patients.

Q Will the questions you ask me be medical or personal?

A We will only ask general questions about the practice, or ask you to complete a short questionnaire.

Q Who else will be able to access my contact details?

A Your contact details will be kept safely and securely and will only be used for this purpose and will not be shared with anyone else.

Q How often will you contact me?

A Not very often, and you may choose whether or not to respond.

Q What is a patient group/patient participation group?

A This is a group of volunteer patients who are involved in making sure the surgery provides the services its patients need.

Q Do I have to leave my contact details?

A No, but if you change your mind, please let us know.

Q What if I no longer wish to be on the contact list or I leave the surgery?

A We will ask you to let us know by email if you do not wish to receive further messages, and your wishes will be honoured.  

About This Form

Note that by using this form, you will be sending information about yourself across the Internet. Whilst every effort is made to keep this information secure, you should be aware that we cannot offer any guarantees of absolute privacy. If this matter concerns you then you should use another method to notify us of your comment.

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