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Noticeboard

Sunday 17th June 2018

Please note the Surgery will be open

  • Sunday 17th June - 11.30 - 13.30

There will be no Nurse/HCA appointments available on these days.

We apologise for any inconvenience this may cause.

WHAT TO DO WHEN THE SURGERY IS CLOSED:

IF YOU ARE A REGISTERED PATIENT AND REQUIRE MEDICAL ASSISTANCE WHEN THE HEALTH CENTRE IS CLOSED PLEASE TELEPHONE 0121 411 0363 & YOU WILL BE TRANSFERRED TO THE OUT OF HOURS SERVICE.

Alternative services:

Birmingham NHS Walk-in Centre, lower ground floor, Boots the Chemist, 67-69 High Street, Birmingham, B4 7TA, tel. 0121 255 4500.

NHS 111:  Call 111 for confidential healthcare advice 24 hours a day. 

Urgent Care Centre:  The nearest Urgent Care Centre is Summerfield Urgent Care Centre, 134 Heath Street, Winson Green, Birmingham, B18 7AL, tel. 0121 389 1100.

Accident & Emergency Departments:  HOSPITAL A&E DEPARTMENTS ARE FOR SERIOUS ACCIDENTS AND EMERGENCIES NOT MINOR INJURIES OR HEALTH PROBLEMS.  The nearest hospital is City Hospital, Dudley Road, Winson Green, Birmingham, B18 7QH, tel. 0121 554 3801. 

When the practice is closed:

If you need urgent help or advice there is always a doctor on-call. Telephone the Surgery number  0121 411 0363 and follow the instructions.  If there is a problem with the Surgery number when the practice is closed please call Badger, our Out of Hours Provider, direct on 0300 555 9999.

On-line Patient Access

When registering you may also want to set up a Patient Access account. Reception will print a form containing your registration details and instructions on how to set up your account.

Patient Access will allow you to:

  • Book appointments on-line.
  • View and request medication.
  • View test results and letters.
  • View summary or subset of your full medical record.

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.

When the practice is closed:

If you need urgent help or advice there is always a doctor on-call. Telephone the Surgery number  0121 411 0363 and follow the instructions.  If there is a problem with the Surgery number when the practice is closed please call Badger, our Out of Hours Provider, direct on 0300 555 9999

Where to go for other local services:

Birmingham NHS Walk-in Centre, lower ground floor, Boots the Chemist, 67-69 High Street, Birmingham, B4 7TA, tel. 0121 255 4500.

NHS 111:  Call 111 for confidential healthcare advice 24 hours a day. 

Urgent Care Centre:  The nearest Urgent Care Centre is Summerfield Urgent Care Centre, 134 Heath Street, Winson Green, Birmingham, B18 7AL, tel. 0345 245 0769.

Accident & Emergency Departments:  HOSPITAL A&E DEPARTMENTS ARE FOR SERIOUS ACCIDENTS AND EMERGENCIES NOT MINOR INJURIES OR HEALTH PROBLEMS.  The nearest hospital is City Hospital, Dudley Road, Winson Green, Birmingham, B18 7QH, tel. 0121 554 3801.

Patient Partcipation Group (PPG)

Halcyon Medical Patient Participation Group

We aim to meet every 3 months, the next meeting of the Patient Participation Group is scheduled to take place in April 2018 (date and time to be confirmed).

If you think you can give some time to help and support this group please contact Angela Hegan, Practice Business Manager, telephone 0121 411 0363 or email ahegan@nhs.net .

Minutes of Patient Participation Group Meeting 24th May 2017 

Minutes of Patient Participation Group Meeting 25th January 2017Minutes of Patient Participation Group Meeting 26th October 2016Minutes of Patient Participation Group Meeting 25th May 2016Minutes of Patient Participation Group Meeting 4th Feb 2016

Minutes of Patient Participation Group Meeting 5th Nov 2015

Patient Participation Group

Halcyon Medical

Halcyon Medical is always seeking feedback on our Practice and one way this can be achieved is through patient participation groups (PPG).

The PPG meets at regular intervals to decide on ways of making a positive contribution to the services and facilities offered at this Practice to further enhance the services it provides.

WHAT IS A PATIENT PARTICIPATION GROUP?

A PPG is a selection of patients and Practice staff who meet at regular intervals to decide ways of making a positive contribution to the services and facilities offered by the Practice to its patients.

THE PURPOSE OF PATIENT PARTICIPATION GROUPS

  • To give Practice staff and patients the opportunity to discuss topics of mutual interest in their Practice.
  • To provide the means for patients to make positive suggestions about the Practice and their own healthcare.
  • To encourage health education activities within the Practice.
  • To act as a representative group that can be called upon to influence the local provision of health and social care.
  • To involve patients from the wider population.

The PPG is NOT for discussing personal medical issues, nor is it the Practice’s complaint system.  The Practice operates a robust complaints procedure and details of this can be obtained from Reception or by visiting our website www.halcyonmedical.co.uk.

To be valuable, the PPG must have the confidence to challenge the Practice in line with any issues brought forward.  It is self-organising and patient led.

POSITIVE OUTCOMES OF PPGS

The benefits of an effective PPG are felt by the patients, the Practice and the wider community in which it operates.

WHO CAN JOIN?

All registered patients are welcome to join the PPG. It is your opportunity to influence and achieve real change through working with others to ensure what we provide is what you want and need.

HELP US TO BETTER OUR SERVICES

Join in our Patient Participation Group and have your say on how we can improve our services.

If you do not wish to join in our PPG meetings you can still have your say by completing a Friends and Family Test.

Virtual Patient Participation Group

If you prefer not to attend structured meetings but want to have your say why not log on to our Virtual Patient Participation Group (vPPG)

http://www.halcyonmedical.co.uk/ppg.aspx

If you think you can give some time to help and support this group please contact Angela Hegan, Practice Business Manager, telephone 0121 411 0363 or email ahegan@nhs.net.

Patient Participation Event Wednesday 21st February 2018

The Practice held its first open forum event on Wednesday 21st February 2018.  Hosted by Dr Nye, this event was well attended and the feedback provided will prove invaluable to the Practice.  The event was deemed a success and the Practice will host more open forum events, with the next event expected to take place in the Summer of 2018.  A summary of the event is attached.Summary of Patient Participation Event Wednesday 21st February 2018

           

           



 
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