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Noticeboard

May Day Bank Holiday 2017 - Surgery Opening Hours

The Surgery opening hours for the May Day Bank Holiday 2017 are as follows:

  • Friday 28th April - 08.00 - 18.30

  • Saturday 29th April - CLOSED

  • Sunday 30th April - CLOSED

  • Bank Holiday Monday 1st May - CLOSED

  • Tuesday 2nd May - 08.00 - 18.30

When the practice is closed:

If you need urgent help or advice there is always a doctor on-call. Telephone the Surgery number  0121 411 0363 and follow the instructions.  If there is a problem with the Surgery number when the practice is closed please call Badger, our Out of Hours Provider, direct on 0300 555 9999.

Alternative services:

Birmingham NHS Walk-in Centre, lower ground floor, Boots the Chemist, 67-69 High Street, Birmingham, B4 7TA, tel. 0121 255 4500.

NHS 111:  Call 111 for confidential healthcare advice 24 hours a day. 

Urgent Care Centre:  The nearest Urgent Care Centre is Summerfield Urgent Care Centre, 134 Heath Street, Winson Green, Birmingham, B18 7AL, tel. 0345 245 0769.

Accident & Emergency Departments:  HOSPITAL A&E DEPARTMENTS ARE FOR SERIOUS ACCIDENTS AND EMERGENCIES NOT MINOR INJURIES OR HEALTH PROBLEMS.  The nearest hospital is City Hospital, Dudley Road, Winson Green, Birmingham, B18 7QH, tel. 0121 554 3801.

Issues with Contacting

The Practice is aware that some patients are experiencing issues when trying to contact by telephone.  May we apologise for the inconvenience this is causing. We have brought this to the attention of our system supplier and they are working to establish the cause.  In the meantime, if you have experienced difficulties in contacting the Practice it would be helpful if you could email halcyonmedical@nhs.net giving your contact number and the times at which you experienced difficulty in contacting the Practice and your permission for these details to be passed to our system supplier. Please be assured that only the telephone number and times called will be given to the system supplier, no other personal details will be shared.  

 

When the practice is closed:

If you need urgent help or advice there is always a doctor on-call. Telephone the Surgery number  0121 411 0363 and follow the instructions.  If there is a problem with the Surgery number when the practice is closed please call Badger, our Out of Hours Provider, direct on 0300 555 9999.

On-line Patient Access

When registering you may also want to set up a Patient Access account. Reception will print a form containing your registration details and instructions on how to set up your account.

Patient Access will allow you to:

  • Book appointments on-line.
  • View and request medication.
  • View test results and letters.
  • View summary or subset of your full medical record.

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.

When the practice is closed:

If you need urgent help or advice there is always a doctor on-call. Telephone the Surgery number  0121 411 0363 and follow the instructions.  If there is a problem with the Surgery number when the practice is closed please call Badger, our Out of Hours Provider, direct on 0300 555 9999

Where to go for other local services:

Birmingham NHS Walk-in Centre, lower ground floor, Boots the Chemist, 67-69 High Street, Birmingham, B4 7TA, tel. 0121 255 4500.

NHS 111:  Call 111 for confidential healthcare advice 24 hours a day. 

Urgent Care Centre:  The nearest Urgent Care Centre is Summerfield Urgent Care Centre, 134 Heath Street, Winson Green, Birmingham, B18 7AL, tel. 0345 245 0769.

Accident & Emergency Departments:  HOSPITAL A&E DEPARTMENTS ARE FOR SERIOUS ACCIDENTS AND EMERGENCIES NOT MINOR INJURIES OR HEALTH PROBLEMS.  The nearest hospital is City Hospital, Dudley Road, Winson Green, Birmingham, B18 7QH, tel. 0121 554 3801.

Test Results

Test Results

X-Ray, Pathology And Other Test Results

Test results may be obtained only by the patient.

Blood, urine and x-ray tests usually take about 10 days to arrive and cervical smear tests about four to six weeks.

Specimens should be handed in to reception before 2.30pm for collection and transportation to the laboratory.

Information for Patients Under Hospital Care

Tests & Investigations                                                  

All tests and investigations required by the specialists must be ordered by them and the appointments sent to you.             

                                                                                                      

If the specialist requires blood tests he/she should give you a request form which you can take to whoever normally provides blood tests in your area. This varies and may be your surgery, hospital or community clinic.

 

The specialist is responsible for acting upon the results of any test he/she requests and for informing you of the results.

 

If you haven’t heard from the specialist about a test result please ring the specialist’s secretary at the hospital, not the GP practice as your surgery may not know the result and will not know what the specialist intended to do with the  information.

 

 



 
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