Patient Participation Group

We aim to meet every 3 months, with a series of open forum events throughout the year.

If you think you can give some time to help and support this group please contact Sukhy Bihal, Practice Manager, telephone 0121 203 9999 or email sukhybihal@nhs.net.

Halcyon Medical

Halcyon Medical is always seeking feedback on our Practice and one way this can be achieved is through patient participation groups .

Our Patient Participation Forum  meets at regular intervals to decide on ways of making a positive contribution to the services and facilities offered at this Practice to further enhance the services it provides.

WHAT IS A PATIENT PARTICIPATION FORUM?

A Patient Participation Forum is a selection of patients and Practice staff who meet at regular intervals to decide ways of making a positive contribution to the services and facilities offered by the Practice to its patients.

THE PURPOSE OF PATIENT PARTICIPATION FORUMS

• To give Practice staff and patients the opportunity to discuss topics of mutual interest in their Practice.
• To provide the means for patients to make positive suggestions about the Practice and their own healthcare.
• To encourage health education activities within the Practice.
• To act as a representative group that can be called upon to influence the local provision of health and social care.
• To involve patients from the wider population.

The Patient Participation Forum is NOT for discussing personal medical issues, nor is it the Practice’s complaint system.  The Practice operates a robust complaints procedure and details of this can be obtained from Reception or by visiting our website www.halcyonmedical.co.uk.

POSITIVE OUTCOMES OF PATIENT PARTICIPATION FORUMS

The benefits of an effective Patient Participation Forum are felt by the patients, the Practice and the wider community in which it operates.

WHO CAN ATTEND?

All registered patients are welcome to attend the Forum. It is your opportunity to influence and achieve real change through working with others to ensure what we provide is what you want and need.

HELP US TO BETTER OUR SERVICES

Attend one of our Patient Participation Forums and have your say on how we can improve our services.

If you do not wish to attend one of our Forum meetings you can still have your say by completing a Friends and Family Test.

VIRTUAL PATIENT PARTICIPATION GROUP

If you do not/cannot atttend in person but wish to have you say, you can our virtual patient group vPPG

The vPPG 'Rules of Engagement' are as follows: 

• Complaints will not be addressed from these pages.  If you have a complaint, please select the Complaints option from the menu at the right.
• You must be a registered patient of Halcyon Medical Centre to post on this site.  If you would like to register, please use the 'New Patients' option from the menu on the left.
• By sending your comments, you agree to be contacted by the surgery and to allow your comments to be posted (see 'FAQs' tab).
• The purpose of the virtual group is to hear from our patients and to share conversations on topics of interest.  Your views and suggestions will help to inform future service improvements for all patients. 
• Comments sent to us by email via the 'Contact Us' tab may be posted on the 'Conversations' page as space permits and at the discretion of the Practice Manager.  (Your name and email address will not be shown). 
• Posts may occasionally be shortened or reworded for space and/or usage of 'Plain English'; but we will do our best not to change the essence of what has been said.
• Honesty is welcome, but we ask that your tone and language remain courteous and respectful at all times.

Q Why do you ask people for their contact details?

A We would like to be able to contact you occasionally to ask your views about the surgery and to identify areas for improvement.  Confirming your details will also allow us to verify that the contact details we have at the surgery are still current.

Q Will my doctor see this information?

A This information is purely to contact patients to ask them questions about the surgery, how well we are doing and to ensure changes that are being made are patient focused. If your doctor is responsible for making some of the changes in the surgery they might see general feedback from patients.

Q Will the questions you ask me be medical or personal?

A We will only ask general questions about the practice, or ask you to complete a short questionnaire if you want to participate.

Q Who else will be able to access my contact details?

A Your contact details will be kept safely and securely and will only be used for this purpose and will not be shared with anyone else.

Q How often will you contact me?

A Not very often, and you may choose whether or not to respond.

Q What is a patient group/patient participation group?

A This is a group of volunteer patients who are involved in making sure the surgery provides the services its patients need.

Q Do I have to leave my contact details?

A No, but if you change your mind, please let us know.

Q What if I no longer wish to be on the contact list or I leave the surgery?

A We will ask you to let us know by email if you do not wish to receive further messages, and your wishes will be honoured.