YOUR NEW PATIENT JOURNEY
Here at Halcyon Medical, we understand that the current situation has been a testing time for everyone, but also that we need to ensure we are still able to care for you and your health care needs. That is why we have been working to redesign the way we operate so that we can begin to welcome you back as safely and as quickly as possible. From 1st June will begin to reintroduce Childhood Immunisation and Smear Clinics. All other consultations will continue to be via telephone/video. Face to face appointments will be booked if deemed appropriate following this consultation.
Every decision that we have made and steps we have taken has been with a focus on the safety of you, our colleagues and clinicians. We understand that things may feel different to your usual experience and that you may be concerned. Please click on the following link to see how your new visit will look and feel.
Important information about the Coronavirus (COVID-19):
The NHS and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
The advice issued by the Chief Medical Officer is as follows:
Only leave your home if it's essential
You should only leave or be away from your home for very limited purposes, including:
- shopping for basic necessities, for example food and medicine, which must be as infrequent as possible
- one form of exercise a day, for example a run, walk, or cycle – alone or with members of your household
- any medical need, including to donate blood, avoid injury or illness, escape risk of harm, or to provide care or to help a vulnerable person
- travelling for work purposes, but only where you cannot work from home
Even when doing these activities, you should be minimising time spent outside of the home and ensuring you are 2 metres (3 steps) away from anyone outside of your household.
Stay at home for 7 days if you have either:
- a high temperature
- a new continuous cough
Do not go to a GP surgery, pharmacy or hospital.
You do not need to contact 111 to tell them you're staying at home.
Use the NHS 111 online coronavirus service if:
- you feel you cannot cope with your symptoms at home
- your condition gets worse
- your symptoms do not get better after 7 days
Only call 111 if you cannot get help online.
Stay At Home advice can be found here https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-advice/
Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
More information can be found on the NHS website here https://www.nhs.uk/conditions/coronavirus-covid-19/
If you require an Isolation Note to provide to your employer as evidence of self isolation go to https://111.nhs.uk/isolation-note/ and follow the instructions answering some questions. The NHS 111 isolation note will then be obtained in a digital format via e-mail, relieving the need to leave your house to obtain it.
Do not go to a GP surgery, pharmacy or hospital.
Coronavirus & Heart Disease
In response to the current COVID situation the phlebotomy service are suspending all walk-in services as of today and will commence operating an appointment system for all patients. If you have been asked to attend for a blood test you will need to ring the phlebotomy department on 0121 507 6104 between 8am-4.30pn - Monday-Friday.
Welcome to the Halcyon Medical Centre
The Halcyon doctors' surgery in Birmingham provides the highest quality healthcare to patients in the area. Our doctors, nurses and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice.
As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.
Online Video Consultations
Halcyon Medical now offer Online Video Consultations to registered patients via PushDoctor, Monday-Friday 18.30-20.00. For these appointments you will receive an invitation text message containing a link for the app, once this is installed an appointment can be booked in the app for an appointment with a Doctor via video call. For more information or to request an invitation please contact the surgery on 0121 203 9999
Patient Online Access
Or follow this link to see a short overview of our Rating
See the appointments page for full details on the surgery opening times and the consultation hours.
Less Abled Access
Our premises are compliant with Disability Discrimination Act regulations and as such have suitable access for disabled patients.
NCP Car Park, Albert Street, Bull Ring main car park exiting from East Wing.
Named Allocated GP
As of 1st April 2016 all Patients registered at this practice are allocated a Named GP. If you would like to know the name of your accountable GP please ask a member of our reception team who will be able to advise you.
Having a named GP does not mean that you can only see a specific Doctor as all Doctors at this practice are responsible for your care.
If for an appointment you are requesting to see a certain Doctor please bear in mind you may need to wait for the next available appointment, if it is something you feel cannot wait then we urge you to see the next available Doctor.
Halcyon Medical will have present in the practice clinical and non-clinical personnel (medical students, student nurses, doctors, paramedics, work experience students) who we refer to as 'observers'.
As part of their professional development and learning, they need to witness clinical consultations. Our observers are completing an important phase of their training and your support will help them achieve their learning objectives.
You will be told if your clinician has an observer present and asked if you are happy for them to remain during the consultation.
Don't worry; if you are not happy, they will leave before your clinician begins the consultation as we want you to feel as comfortable as possible during the consultation.
WHAT CAN I CHOOSE?
If your GP needs to refer you for a physical or mental health condition, in most cases you have a legal right to choose which hospital or service you go to. This includes NHS and many private hospitals that provide services to the NHS. You may also choose your clinical team led by a consultant or named healthcare professional.
GP surgeries tend to refer to local hospitals and services, however if you want to be referred somewhere else in the country or if you want your doctor to see if there is another hospital that can see you more quickly, ask your GP. If your GP thinks there is a clinical reason why you shouldn’t go somewhere else, they will tell you.
You can choose a hospital or service based on whatever matters most to you – this could include waiting times, quality of service, your previous experience, the opinions of other patients, the location or your GP’s recommendation.
If you want to find out more you can visit
Patient Information Leaflet
(Site updated 05/06/2020)