Reasonable Adjustments

Latest GP data shows increase in appointments

Thousands more GP appointments are available in the Black Country and West Birmingham today than before the pandemic, new data has revealed.

 The latest figures for GP access show that 570,191 appointments were booked during August 2021, up from 547,384 in August 2019. Of these, 57% were carried out face-to-face and 49% took place on the same day they were requested (up from 41% in 2019).

 The additional appointments are the result of an increase in digital consultations, which is part of the NHS’s long-term strategy for primary care but was accelerated during the pandemic so GPs and their clinical teams could continue to see patients safely.

 The new statistics have also revealed that DNAs – where a patient fails to attend an appointment but does not cancel so it can be rebooked by the practice – are down, from 7% of all appointments in 2019 to 5% today.

However, this means there are still more than 25,000 GP appointments being missed in the Black Country and West Birmingham each month, so people are being urged to contact their practice if they cannot attend, and the slot can then be offered to someone else who needs it.

 While digital and telephone consultations now make up more than 40% of patient contacts, GPs will always examine a patient in person if medically necessary, while face-to-face appointments are still available for anyone unable to use technology. All patients have the right to request a face-toface appointment, although this may not be the fastest way to be seen as priority must be given to the most vulnerable.

Changes from Monday 4th October 2021

From Monday 4th October the patient waiting area will be open for patients who have booked appointments for face to face consultations.  You will be asked to take your temperature and sanitise your hands on arrival.  Please wear a face covering.

What to do when we are closed



Alternative services:

Improved Access Scheme Urban Health Primary Care Network is launching the IAS (Improved Access Scheme) to extend the hours available to patients to be seen by a GP for its member practices. As Halcyon Medical is a member of Urban Health, patients will be able to book to see a GP for the following extended hours: Monday to Friday: 18:30 – 20:00 (6:30pm till 8pm) Saturday: 09:00 – 13:00 (9am till 1pm) Your local Hub is Broadway Health Centre Group Practice, Cope Street, Ladywood, Birmingham, B18 7BA.  To book please call the Surgery, Tel. No. 0121 203 9999.

NHS 111:  Call 111 for confidential healthcare advice 24 hours a day. 

Urgent Care Centre:  The nearest Urgent Care Centre is Summerfield Urgent Care Centre, 134 Heath Street, Winson Green, Birmingham, B18 7AL, tel. 0121 389 1100.

Accident & Emergency Departments:  HOSPITAL A&E DEPARTMENTS ARE FOR SERIOUS ACCIDENTS AND EMERGENCIES NOT MINOR INJURIES OR HEALTH PROBLEMS.  The nearest hospital is City Hospital, Dudley Road, Winson Green, Birmingham, B18 7QH, tel. 0121 554 3801. 

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.

Where to go for other local services:

Birmingham NHS Walk-in Centre, lower ground floor, Boots the Chemist, 67-69 High Street, Birmingham, B4 7TA, tel. 0121 255 4500.

NHS 111:  Call 111 for confidential healthcare advice 24 hours a day. 

Urgent Care Centre:  The nearest Urgent Care Centre is Summerfield Urgent Care Centre, 134 Heath Street, Winson Green, Birmingham, B18 7AL, tel. 0345 245 0769.

Accident & Emergency Departments:  HOSPITAL A&E DEPARTMENTS ARE FOR SERIOUS ACCIDENTS AND EMERGENCIES NOT MINOR INJURIES OR HEALTH PROBLEMS.  The nearest hospital is City Hospital, Dudley Road, Winson Green, Birmingham, B18 7QH, tel. 0121 554 3801.

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Your GP Practice is Open and Here for You

General practice is still open, but due to the coronavirus outbreak, how you contact your GP surgery will be different at the moment.

Your NHS services have a range of measures in place to keep you safe from COVID19 including regular cleaning of patient areas and social distancing. Please ensure you wear a face covering to your appointment.

Face-to-face appointments are available to all patients where there is a clinical need. You will be asked to first discuss your conditions over the phone or online with a member of the healthcare team to assess what would be most appropriate for you and which practice member would best provide it.

Most GP practices are also offering online consultations and video consultations, as well as telephone consultations. These can be convenient and flexible ways to receive healthcare. Where patients need to be seen by a health professional face-to-face, this will be arranged. If you have a preference about how to access care you can discuss it with your practice.


Here at Halcyon Medical, we understand that the current situation has been a testing time for everyone, but also that we need to ensure we are still able to care for you and your health care needs.  That is why we have been working to redesign the way we operate so that we can begin to welcome you back as safely and as quickly as possible.  From 1st June will begin to reintroduce Childhood Immunisation and Smear Clinics.  All other consultations will continue to be via telephone/video. Face to face appointments will be booked if deemed appropriate following this consultation.

Every decision that we have made and steps we have taken has been with a focus on the safety of you, our colleagues and clinicians. We understand that things may feel different to your usual experience and that you may be concerned. Please click on the following link to see how your new visit will look and feel.

Patient Journey




It is vitally important that if people have serious conditions or concerns they seek help. Therefore, whether you or a loved one have the symptoms of a heart attack or stroke, are a parent worried about their child or have concerns about conditions such as cancer you should seek help in the way you always would.

Ignoring problems can have serious consequences - do not delay seeking help.

Guidance to keep you safe when attending your vaccination appointment  

While coronavirus has put limitations on all our lives, it is important that you or your baby or child still have routine vaccinations. They protect against serious and potentially deadly illnesses and stop outbreaks in the community. We recommend that you [attend/book in for] your next scheduled appointment – see for details on when they are due.

Travelling to and from your appointment

When travelling to and from your appointment, please follow guidelines which include travelling by car, bike or on foot if possible, keeping a safe distance from others and washing your hands regularly. For more details, go to and search ‘staying safe outside your home’.

When attending your appointment

When attending your appointment, we will be putting in place a range of measures to minimise any risk of COVID-19:

  • social distancing measures will be observed;
  • we may have asked you to attend your appointment at a clinic that is not at your usual venue;
  • the appointment may take longer than usual.

Due to the ongoing response to COVID-19, our service may have a reduced number of appointment slots available. If you choose not to attend your appointment, please contact the Surgery. It is always helpful for us to know why so we can help you with any concerns you might have. If you still don’t wish to attend the appointment, it can be offered to someone else.

You must NOT attend an appointment if you or any member of your household are suffering from any of the symptoms associated with COVID-19 or are self-isolating. If this applies to you, please contact the Surgery so that you can reschedule your appointment for a different time.

If you are identified as clinically extremely vulnerable and have been shielding, please contact the Surgery for the latest advice on what to do.

Translated Information re: Wearing Face Coverings

Please find below translations in 12 languages, on where and how to wear a face covering:

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you're staying at home.

Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Only call 111 if you cannot get help online.

Stay At Home advice can be found here 

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

More information can be found on the NHS website here

If you require an Isolation Note to provide to your employer as evidence of self isolation go to and follow the instructions answering some questions. The NHS 111 isolation note will then be obtained in a digital format via e-mail, relieving the need to leave your house to obtain it.

Do not go to a GP surgery, pharmacy or hospital.

Coronavirus & Heart Disease

Domestic abuse support in the West Midlands during COVID-19

Increasing the use of electronic Repeat Dispensing

If you get regular or repeat prescriptions, you could save time by switching to electronic Repeat Dispensing (eRD).

eRD sends your prescriptions electronically from your GP surgery to a pharmacy of your choice. It’s easy to use and you don't need a computer or electronic device. Ask your GP or pharmacist to set it up for you.

eRD allows your GP to prescribe your regular medicines for up to a year. It’s reliable, secure and confidential. Your regular prescriptions are stored securely on the NHS database, so they'll be ready at the pharmacy each time you need them.

Using eRD you can:
• save time by avoiding unnecessary trips or calls to your GP every time you need to order a     repeat prescription
• order or cancel your repeat prescriptions online (if your GP practice offers this service)
• pick up your repeat prescriptions directly from your pharmacy without having to visit your      GP
• spend less time waiting for your prescription in the pharmacy or GP practice
• save paper – you won’t need a paper prescription to collect your medicine from the           pharmacy

For more information about eRD and how it works, ask at your GP surgery or pharmacy, or visit the NHS website: 

Phlebotomy Service

In response to the current COVID situation the phlebotomy service are suspending all walk-in services as of today and will commence operating an appointment system for all patients.  If you have been asked to attend for a blood test you will need to ring the phlebotomy department on 0121 507 6104 between 8am-4.30pn - Monday-Friday.

Welcome to the Halcyon Medical Centre

The Halcyon doctors' surgery in Birmingham provides the highest quality healthcare to patients in the area. Our doctors, nurses and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice.

As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.

Online Video Consultations

Halcyon Medical now offer Online Video Consultations to registered patients via PushDoctor, Monday-Friday  18.30-20.00. For these appointments you will receive an invitation text message containing a link for the app, once this is installed an appointment can be booked in the app for an appointment with a Doctor via video call. For more information or to request an invitation please contact the surgery on 0121 203 9999

Patient Online Access

Patient Access will allow you to: 

  • Book appointments on-line.
  • View and request medication.
  • View test results and letters.
  • View a Record summary.

If you would like to register for Online Patient Access please attend the surgery with a form of Photographic ID and fill out our Online Access Request Form, Alternatively you can download and complete the request form prior to attending the surgery (Online Access Registration Form

Once this has been done you will be provided with the appropriate paperwork to register for your account.

Patient Access

Or follow this link to see a short overview of our Rating

Opening Times

See the appointments page for full details on the surgery opening times and the consultation hours.

Less Abled Access

Our premises are compliant with Disability Discrimination Act regulations and as such have suitable access for disabled patients.


NCP Car Park, Albert Street, Bull Ring main car park exiting from East Wing.

Named Allocated GP

As of 1st April 2016 all Patients registered at this practice are allocated a Named GP. If you would like to know the name of your accountable GP please ask a member of our reception team who will be able to advise you.

Having a named GP does not mean that you can only see a specific Doctor as all Doctors at this practice are responsible for your care.

If for an appointment you are requesting to see a certain Doctor please bear in mind you may need to wait for the next available appointment, if it is something you feel cannot wait then we urge you to see the next available Doctor.

Observer Policy

Halcyon Medical will have present in the practice clinical and non-clinical personnel (medical students, student nurses, doctors, paramedics, work experience students) who we refer to as 'observers'.

As part of their professional development and learning, they need to witness clinical consultations.  Our observers are completing an important phase of their training and your support will help them achieve their learning objectives.

You will be told if your clinician has an observer present and asked if you are happy for them to remain during the consultation.  

Don't worry; if you are not happy, they will leave before your clinician begins the consultation as we want you to feel as comfortable as possible during the consultation.

Patient Choice


If your GP needs to refer you for a physical or mental health condition, in most cases you have a legal right to choose which hospital or service you go to. This includes NHS and many private hospitals that provide services to the NHS. You may also choose your clinical team led by a consultant or named healthcare professional.

GP surgeries tend to refer to local hospitals and services, however if you want to be referred somewhere else in the country or if you want your doctor to see if there is another hospital that can see you more quickly, ask your GP. If your GP thinks there is a clinical reason why you shouldn’t go somewhere else, they will tell you.

You can choose a hospital or service based on whatever matters most to you – this could include waiting times, quality of service, your previous experience, the opinions of other patients, the location or your GP’s recommendation.

If you want to find out more you can visit 

Patient Information Leaflet

(Site updated 01/04/2022)
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