Halcyon Medical - Registration information for new patients

New Patient Registration

When you register you will also be asked to fill out a medical questionnaire. This is because it can take a considerable time for us to receive your medical records.You will also be asked to provide 2 separate forms of Identification:

Photo Identification (Drivers License or Passport)
Proof of Address (eg. Utilities Bill)

Aston University Students & University College Birmingham Students ONLY need valid Student ID card

Registration forms are available from our Reception Team, or to save time before arriving you may print out and complete the forms and hand them into reception when you arrive.

There are 3 forms in total although two of them have been attached together, please click on the links below to download each form. When you print these please print with scaling set to NONE.

At the time of registering you will be invited to attend for a basic health assessment carried out by a Practice Nurse or Healthcare Assistant. The purpose of this is to give the practice some background information on your current health before your complete medical record is received from your previous GP.

Non-English Speakers

These fact sheets have been written to explain the role of UK health services, the National Health Service (NHS), to newly-arrived individuals seeking asylum. It covers issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.

Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups.

Open the leaflets in one of the following languages

English	Urdu
Albanian	Hindi
Arabic	Lithuanian
Bulgarian	Polish
Chinese (Cantonese)	Portuguese
Chinese (Mandarin)	Spanish
Russian	French
Turkish	Punjabi
Gujerati	Somali
Croatian	Bengali

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A&E departments treat people with critical or life-threatening problems like head injuries, suspected heart attacks and serious illnesses or injuries. This includes severe breathing difficulties, suspected broken bones and heavy blood loss.

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NHS Walk-in Centres. You can see an nurse for advice, assessment and treatment for minor ailments and injuries such as cuts, bruises, minor infections, strains, sprains and skin complaints.

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Your local GP surgery provides a wide range of services, including general medical advice and treatment, prescriptions, referral to a specialist or hospital and injections and tests.

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Visit your local pharmacy when you are suffering from common health problems which do not require being seen by a nurse or doctor.

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NHS Direct offers confidential health advice and information by telephone, on the Internet and through digital TV, 24 hours a day. Call 0845 4647 or visit www.nhsdirect.nhs.uk FREEVIEW channel 108, or page 2 on Sky Digital’s interactive service.

A lot of illnesses can be treated in your home by using medicine and getting plenty of rest. Choosing well ensures you receive the rest and recovery you need, meaning busy NHS services can help those who need them most.

Noticeboard

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.

When the practice is closed

If you need urgent help or advice there is always a doctor on-call. Telephone the Surgery number and follow the instructions. If there is a problem with the Surgery number when the practice is closed please call Badger, our Out of Hours Provider, direct on 0300 555 9999

-If you leave the surgery before your appointment please let reception know.

PROBLEMS WITH SURGERY TELEPHONE NUMBER 0345 245 0780

If you are experiencing any issues with contacting the Health Centre, please email the Practice Manager at halcyonmedical@nhs.net.

CHANGE TO MONDAY OPENING HOURS JANUARY 2013

Please note that from January 2013 the Practice will be changing its opening hours on a Monday from 08.00 - 19.00 to 08.30 - 18.00.

Saturday 22nd June 2013

Please note the Health Centre will be open between 12.00 & 14.00 hours on Saturday 22nd June. There will be no Nurse appointments available during this time.

When the practice is closed

Where to go for other local services:

Birmingham NHS Walk-in Centre, lower ground floor, Boots the Chemist, 67-69 High Street, Birmingham, B4 7TA, tel. 0121 255 4500.

NHS 111: Call 111 for confidential healthcare advice 24 hours a day.

Urgent Care Centre: The nearest Urgent Care Centre is Summerfield Urgent Care Centre, Heath Street, Winson Green, Birmingham, B18 7AL, tel. 0345 245 0769.

Accident & Emergency Departments: HOSPITAL A&E DEPARTMENTS ARE FOR SERIOUS ACCIDENTS AND EMERGENCIES NOT MINOR INJURIES OR HEALTH PROBLEMS. The nearest hospital is City Hospital, Dudley Road, Winson Green, Birmingham, B18 7QH, tel. 0121 554 3801.

EMAIL SENT TO PATIENTS REGARDING THE PATIENT PARTICIPATION GROUP.

An email was forwarded to a cross section of patients about our Patient Participation Group. This email was sent in error. May we sincerely apologise to patients for any inconvenience this may have caused. This has been brought to the attention of the Information Governance Team at the Heart of Birmingham Primary Care Trust and no further communication will be forwarded. If you have been affected by this and would like to speak to the somoeone, please contact the surgery on 0345 245 0780.

Further Information

Virtual Patient Group - NEW

Survey Report