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Noticeboard

Sunday 26th March 2017

The Surgery will be open between 11.30 and 13.30 on Sunday 26th March. Please note there will be no Nurse appointments available during this time.

When the practice is closed:

If you need urgent help or advice there is always a doctor on-call. Telephone the Surgery number  0121 411 0363 and follow the instructions.  If there is a problem with the Surgery number when the practice is closed please call Badger, our Out of Hours Provider, direct on 0300 555 9999.

Alternative services:

Birmingham NHS Walk-in Centre, lower ground floor, Boots the Chemist, 67-69 High Street, Birmingham, B4 7TA, tel. 0121 255 4500.

NHS 111:  Call 111 for confidential healthcare advice 24 hours a day. 

Urgent Care Centre:  The nearest Urgent Care Centre is Summerfield Urgent Care Centre, 134 Heath Street, Winson Green, Birmingham, B18 7AL, tel. 0345 245 0769.

Accident & Emergency Departments:  HOSPITAL A&E DEPARTMENTS ARE FOR SERIOUS ACCIDENTS AND EMERGENCIES NOT MINOR INJURIES OR HEALTH PROBLEMS.  The nearest hospital is City Hospital, Dudley Road, Winson Green, Birmingham, B18 7QH, tel. 0121 554 3801.

Issues with Contacting

The Practice is aware that some patients are experiencing issues when trying to contact by telephone.  May we apologise for the inconvenience this is causing. We have brought this to the attention of our system supplier and they are working to establish the cause.  In the meantime, if you have experienced difficulties in contacting the Practice it would be helpful if you could email halcyonmedical@nhs.net giving your contact number and the times at which you experienced difficulty in contacting the Practice and your permission for these details to be passed to our system supplier. Please be assured that only the telephone number and times called will be given to the system supplier, no other personal details will be shared.  

 

When the practice is closed:

If you need urgent help or advice there is always a doctor on-call. Telephone the Surgery number  0121 411 0363 and follow the instructions.  If there is a problem with the Surgery number when the practice is closed please call Badger, our Out of Hours Provider, direct on 0300 555 9999.

On-line Patient Access

When registering you may also want to set up a Patient Access account. Reception will print a form containing your registration details and instructions on how to set up your account.

Patient Access will allow you to:

  • Book appointments on-line.
  • View and request medication.
  • View test results and letters.
  • View summary or subset of your full medical record.

Halcyon Medical Opening Hours from 11th April 2016

Monday 08.00 - 18.30

Tuesday 08.00 - 18.30

Wednesday 08.00 - 18.30

Thursday 08.00 - 18.30

Friday 08.00- 18.30

Saturday 10.00 - 14.00

Sunday 11.00 - 14.00

 

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.

When the practice is closed:

If you need urgent help or advice there is always a doctor on-call. Telephone the Surgery number  0121 411 0363 and follow the instructions.  If there is a problem with the Surgery number when the practice is closed please call Badger, our Out of Hours Provider, direct on 0300 555 9999

Where to go for other local services:

Birmingham NHS Walk-in Centre, lower ground floor, Boots the Chemist, 67-69 High Street, Birmingham, B4 7TA, tel. 0121 255 4500.

NHS 111:  Call 111 for confidential healthcare advice 24 hours a day. 

Urgent Care Centre:  The nearest Urgent Care Centre is Summerfield Urgent Care Centre, 134 Heath Street, Winson Green, Birmingham, B18 7AL, tel. 0345 245 0769.

Accident & Emergency Departments:  HOSPITAL A&E DEPARTMENTS ARE FOR SERIOUS ACCIDENTS AND EMERGENCIES NOT MINOR INJURIES OR HEALTH PROBLEMS.  The nearest hospital is City Hospital, Dudley Road, Winson Green, Birmingham, B18 7QH, tel. 0121 554 3801.

New Patient Registration

When you register you will also be asked to fill out a medical questionnaire. This is because it can take a considerable time for us to receive your medical records.You will also be asked to provide 2 separate forms of Identification:

Proof of entitlement to NHS treatment

British citizens

British citizens should bring one of the following:

  • a UK passport
  • photo driving licence

You also need one of the following as proof of your address:

  • bank statement dated within the last three months
  • contract of employment and a recent play slip
  • mortgage statement, within the past 12 months
  • tenancy agreement
  • two utility bills dated within the last three months (this classes as one form of proof)
  • Child Benefit/proof of payment to current address
  • Council Tax bill of the current year
  • Job Centre letters dated within the last three months

In addition, you should bring the Red Book (personal child health record) if registering a child.

Non-British citizens with the right to be in the UK

Non-British citizens with the right to be in the UK should bring one of the following:

  • your passport and evidence of your right to remain in the UK
  • a utility bill addressed to you that is more than six months old
  • a letter from the Home Office addressed to you, proving your address
  • proof of fulltime work or fulltime education

Asylum seekers

Asylum seekers should bring one of the following:

  • an HC2 form
  • your identity card provided by the Home Office
Students ONLY need  a valid Student ID card


Registration forms are available from our Reception Team, or to save time before arriving you may print out and complete the forms and hand them into reception when you arrive.

There are 3 forms in total although two of them have been attached together, please click on the links below to download each form. When you print these please print with scaling set to NONE.


At the time of registering you will be invited to attend for a basic health assessment carried out by a Practice Nurse or Healthcare Assistant. The purpose of this is to give the practice some background information on your current health before your complete medical record is received from your previous GP.

On-line Patient Access

When registering you may also want to set up a Patient Access account. Reception will print a form containing your registration details and instructions on how to set up your account.

Patient Access will allow you to:

  • Book appointments on-line.
  • View and request medication.
  • View test results and letters.
  • View summary or subset of your full medical record.
  • View a full medical record.



 
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