News:

PRACTICE EMERGENCY CLOSURE

The practice will not be open on 9th June 2010 due to a major flood of the premises.  There will be staff available to see emergency patients only.  All routine appointments are cancelled.  We sincerely apologise for any inconvenience  this may cause.  Please call the surgery for further information.

Swine Flu

See the Health Information page for the latest information about swine flu.

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.

When the practice is closed

If you need urgent help or advice there is always a doctor on-call. Telephone the Surgery number and you will be told the number to call for help. Have a pencil and paper ready to write down the number and enough coins to make another call if you are phoning from a call box.

Complaints

We are proud of our practice. Nonetheless, we recognise that problems may occasionally arise with the services we provide. Should you wish to make a complaint about us or our work, we give you the following undertakings:

  • We will acknowledge your complaint in writing within two working days and will include details of the practice complaints procedure. A copy of which is available from the health centre, please ask at reception.
  • We will give a written explanation within 10 working days.
  • We will offer you the opportunity to discuss your complaint in private with our practice manager.
  • If your complaint involves your doctor we will offer you the opportunity to discuss it with the doctor involved or with the senior partner.
  • If, despite our efforts, you feel your complaint has not been dealt with adequately, we will advise you how you may pursue it.
  • We would welcome comments, suggestions and enquiries - these should be given through the 'moans, groans and suggestions' box in reception.